A big part of every telemarketing project battle lies in its management. A couple of good or bad moves are sufficient to make or break a given project. The blog discusses a few management tips that plays a vital role in achieving the desired result.
Maintain a Database of All Details
It is necessary to base every project on a solid foundation. Gather as much detail as possible and make it all accessible to the concerned people by uploading it in a common platform or at the minimum by sending individual copies to the people involved. You can even do this while allocating everyone their copies of Canada business phone lists
or any other lists from where you leverage leads. It’s sensible to state clearly the roles and responsibilities of all the individuals involved in the project.
Define individual targets and project milestones
Defining individual targets and milestones at the onset of a project helps to boost productivity and meet deadlines for obvious reasons. An effective way to do this is by dividing the project into phases such as ‘planning’, ‘execution’ and ‘closure’. An important point you need to remember is to ensure you meet the deadlines. Reward agents who meet their deadlines and penalize the ones who are unable to do so.
A monthly, weekly, daily or goal-based periodic evaluation is necessary to ensure that everybody’s learning from their mistakes and applying what they have learned. If required, reset any goals or end a certain aspect of the project in order to improve the performance of the telemarketers. You may also consider revamping the entire campaign or letting go of it altogether.
The result of every important step taken during the execution phase has to be in line with the initially set project requirement. Test all the deliverables and ensure that they are in sync with the client wants and what the company seniors expect to avoid communication gap. Obviously apart from the client, everything needs to match and exceed the customer expectations as well.
Telemarketing can provide the desired results provided you do it in the right way. The management tips ensure that the telemarketing tips work effectively. The tips help in minimizing failures and maximize the chances of success.