Content updated for 2019 on April 20th, 2019.
Let’s take a look at the best predictive dialers, power dialers, auto dialer, and cloud call centers on the market for use with telemarketing, sales, call centers, and lead generation with information on trial availability and quick reviews on price. Some of these applications are hosted, run in the cloud, use VoIP, and feature integrated CRMs. Whether you’re looking for something just for you or you want full outbound call center software or inbound call center software, you should be able to find something to fit your needs.
If your work responsibilities include calling big numbers of clients and prospects every week, you will need a dialer system to automate your calls for you so you can be as productive as possible with your time. This technology eliminates manual dialing (which can be slow, tedious, and error prone), boosts productivity, and helps you generate many more leads and sales then possible without their help. Some of the dialers have answering machine detection for outbound calling or automatic call distribution for inbound calling. Often you’ll get a manager portal for call center campaigns to manage agents, view reports, and control lists. For most of these dialers, you’ll need a good internet connection (preferably wired) and a USB headset for calling. Some will not require any kind of phone service or line and are purely soft phones, while others integrate with your existing hard phones. Another smart option to look for is Local Presence Dialing which can display a local area code for the caller ID no matter where you call to.
We’ll get right into the solutions, and then we’ll briefly go over the types of dialers and differences in the dialer terminology which can be confusing for people new to the industry. Be sure to see our call center software comparisons for 2016 reviews as well.