As a call center manager, it’s vital having the right tools to help you increase your service level, agent efficiency, or increase sales. Whether you are just getting started with your call center or looking for a new solution to better optimize your existing one, call center software comparisons can help enable you to make the right buying decision. Let’s take a look at the best call center software solutions on the market for use for inbound, outbound or blended call center campaigns with information on trial availability and quick reviews on price. Some of these applications are hosted, run in the cloud, use VoIP, and/or feature integrated CRMs. Whether you need a outbound call center software or inbound call center software or blended call center software solution, there are a multitude of options that can fit your needs.
Some of the dialers have AMD for outbound calling or ACD for inbound calling. The best call center software commonly includes a manager portal for managing agents, viewing reports, and controlling lists. For most of these solutions, you will need a good internet connection (preferably wired) and a USB headset for calling. Another great tool for turning your call center into a competition to motivate agents is through call center gamification.